The file is added to the comment

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plain text version will be intelligently applied to channels that do not support rich text. To add embedded images to your comment Drag and drop an image from your computer into the comment window, or paste a copied image into this window by right-clicking and selecting Paste or by pressing Ctrl or ⌘ + V. To add attachments to macro comments Your macro comments can contain up to five attachments. The maximum file size for a linked attachment is 50 MB. To attach one or more files to a comment, click the paperclip icon at the bottom of the field, navigate to the file you want to attach, select the file, and click Choose . . To add a plain text version of a rich text macro comment In the macro, under the rich text version of


the comment, select Include plain text as a fallback. In the pre-populated version that appears, make Chinese Malaysia Phone Number List  any necessary changes to create the plain text version of the macro comment. Note: The macros you create for tickets include tags to help you personalize your ticket responses. When using tags for issue tickets, note the following: When you apply a macro with a tag to a problem ticket, the tag is rendered when the macro is applied and not when the ticket is submitted. This may produce unexpected results. For example, if you send an email response to an issue ticket using a macro that contains the {{ticket.requester.name}} tag, the name of the ticket requester is sent to all linked tickets, not only to the ticket associated with the requester. To prevent this from





happening, add an escape character (\) in front of the tag. For example, {{ticket.requester.name}}. In this case, the tag is returned when the ticket is submitted and the correct name is displayed for each user who submitted a ticket related to the issue. Now that you know everything about Zendesk macros, all you have to do is use them to improve productivity, customer support and customer satisfaction!Examples of chatbot scenarios in finance With Zendesk, learn how to set up effective scenarios for your finance chatbot. By Thomas Verney Last updated November 8, 2023 FINANCIAL SERVICES Illustration of 3 hands each holding the following objects: a small wooden robot, a blue brick in the shape of an inverted L, and a second identical one, but smaller in