Understand Your Competition

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What makes you different from your competitors? Why would your customer prefer your products over other options? These are valid questions that you need to explore to stay ahead of the competition. Add short popup surveys to product pages and landing pages to do competitive analysis and market research. It will help you study the competition and make informed decisions. Examples of Some Good Questions for Competitive Analysis: Which other options did you consider before choosing our [Product name]? Which of our competitors, both online and offline, did you consider before choosing our [Product name]? Have you looked at any other companies that offer [product or service]? 6.) Measure Customer Satisfaction Understanding how satisfied your customers are with your products or services should be your top priority to make them better.


It also helps you understand why they choose to buy Sao Tome and Principe Email List the products or opt for the services. Show a CSAT survey after the customer completes the purchase or interact with a crucial webpage element like the CTA button. You can use customer segmentation and targeting to show different surveys to different customers, such as NPS surveys to repeat visitors and CSAT surveys for first-time customers. You can also send the CSAT survey via email after customers interact with the support services. Examples of Some CSAT Survey Questions: How likely is it that you will recommend our company to a friend or colleague? How would you rate our service on a scale of 1 – 10? How would you rate your overall experience on our site today? What persuaded you to start a trial? 7.





Implement New Website Design and Features Whether it’s a subtle change to the webpage or a complete UI revamp, collecting website feedback from your users is necessary. A new design element may look good to you but may not appeal to the visitors aesthetically or functionally. Add a website feedback form or button on the desired web pages to collect feedback from the visitors when they interact with the new design elements or features.